Frequently Asked Questions

Everything you need to know about our high-performance 3D printing technology.

What is the typical shipping time for QIDI Tech printers?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our local warehouses in the US, EU, or UK.

Do you offer technical support for your 3D printers?

Yes, we provide lifetime professional technical support. Our dedicated team is available 24/7 to assist with troubleshooting, firmware updates, and hardware maintenance via email.

What is your return policy for electronics?

We offer a 30-day return policy for unused and unopened products. If the printer is defective upon arrival, please contact our support team within 15 days for a replacement or repair under warranty.

Are QIDI Tech printers compatible with third-party filaments?

Yes, our printers are designed with an open-source filament system, allowing you to use high-quality third-party materials including PLA, ABS, PETG, Nylon, and Carbon Fiber.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for installment-based purchases.

Do the printers come with a warranty?

Every QIDI Tech printer comes with a standard 1-year limited warranty covering major components and manufacturing defects from the date of purchase.