Returns & Exchanges

At QIDI Tech, we stand behind the quality of our 3D printers and offer a 30-day return window to ensure you are completely satisfied with your high-performance hardware. If your device is defective or does not meet your expectations, we provide a streamlined process for repairs, replacements, or full refunds.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team via email with your order number and a detailed description of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Diagnostic Review

  Our engineers will review your case to determine if the issue can be resolved via remote troubleshooting or if a physical return is necessary for inspection.

• 3.
  Secure Packaging

  Pack the printer in its original internal foam and box to prevent transit damage; please include all original accessories, cables, and tools provided in the kit.

• 4.
  Refund Processing

  Once our warehouse receives and inspects the unit, your refund will be processed to the original payment method within 7 to 10 business days.